FAQ Orders


Is your site secure for online ordering?
CraftmadeOnline.com is concerned with the safety and security of our customers. Therefore, we put a number of technological protections in place to ensure that each transaction is secure. For additional security, please be aware that you:

  • Always keep your passwords private and secure
  • Maintain passwords that are not easy to guess

How do I find an item?
Finding your item on our site is extremely easy. You may use the search field located on every screen to search by a particular model number, category, manufacturer or description. You can also choose to search using the facet fields in any combination to search by category, style, manufacturer, price,etc.

Can I ship to P.O. Box?
At this time we are not able to ship to any P.O. Box.

Do you ship internationally?
At this time, we only accept orders from within the United States. 

Where is my order shipping from?
Because we offer a wide variety of products, we do not stock all inventory items. However, we work very closely with our suppliers and most of the time the product will be shipped directly from them to you so the product is shipped to you faster.

How soon is my order shipped?
Generally, all products are ready to ship within 1 day from the time the order is placed. However, some items will display longer ship times if the inventory shows it is not in-stock and those will most likely be shipped within a week.